8hi77's Privacy Policy
Your personal information matters to us — here is a clear explanation of how 8hi77 keeps your data secure.
Welcome to the 8hi77 platform. This Privacy Policy ("Policy") explains what information we collect when you use our website, why we collect it, how we use it, and what steps we take to protect your data. By using 8hi77's services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy applies to all users of 8hi77, regardless of their location. We commit that your personal information will never be sold to third parties.
1 Types of Information Collected
We collect various types of information to deliver our services. This information falls into two main categories:
1.1 Information You Provide Directly
When you create an account on 8hi77, log in, or contact us, you provide the following information directly:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details (national ID card or passport — when required)
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Records of communication with our support team
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification details
- Browser type and operating system
- Login times, page visit history, and session duration
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
2 Purposes of Using Your Information
8hi77 uses collected information only for specific and legitimate purposes. We use your information for the following:
2.1 Service Operation and Improvement
- To create and manage your account
- To provide gaming and betting services without interruption
- To process deposits and withdrawals
- To improve our platform's performance
- To identify and resolve technical issues
2.2 Security and Compliance
- To verify each user's age (confirming 21+)
- To prevent fraud and money laundering
- To ensure responsible gaming and monitor risky behavior
- To protect account security
2.3 Communication and Support
- To respond to your requests and complaints
- To send important account notifications
- To deliver relevant promotional information (subject to your consent)
- To provide 24/7 customer service
3 Data Storage and Security
3.1 How We Protect Your Data
8hi77 applies industry-standard security measures to protect your information. Our protective measures include:
- SSL Encryption: All data transmitted between you and our servers is protected by 256-bit SSL encryption.
- Data Storage Security: Information stored on our servers is kept in encrypted form and is accessible only to a limited number of staff.
- Access Controls: Only authorized personnel who need access to your data for specific job functions are permitted to view your personal information.
- Regular Security Audits: Our systems undergo regular security audits and vulnerability testing.
- Two-Factor Authentication: Available for added account security.
3.2 Data Retention Period
We retain your information for as long as:
- Your account remains active and it is needed to provide our services.
- It is required to meet legal or regulatory obligations.
- It is needed to resolve disputes or enforce agreements.
Even after an account is closed, certain information may be retained for a specified period to fulfill legal requirements.
4 Sharing Information with Third Parties
8hi77 handles your information with great care. We may share specific information with third parties only in the following limited circumstances:
4.1 Service Provider Partners
To operate our platform, we use trusted third-party services, such as:
- Payment processors (bKash, Nagad, Rocket, and banking partners)
- Identity verification service providers
- Technical service and cloud hosting providers
- Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others)
These partners may access only the information necessary to provide their specific services and are required to comply with our privacy standards.
4.2 Legal Obligations
In the following situations, we may be legally required to disclose information:
- To comply with a court order or government directive
- To assist law enforcement agencies in investigating illegal activities
- To prevent fraud or money laundering
- To protect the rights and safety of ourselves or other users
5 Cookies and Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small text files that our website stores on your device. 8hi77 uses cookies for the following purposes:
- Essential Cookies: Required to maintain the site's core functionality and login sessions.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To help analyze site usage and improve our services.
- Security Cookies: To detect fraud and ensure account security.
5.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some important site features to stop working.
6 Your Rights and Controls
8hi77 gives the highest importance to your rights over your personal information. You have the following rights:
6.1 Right to Access
You can request at any time to know what information we hold about you. We are required to provide this information within a reasonable time.
6.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected. Many details can be updated directly from your account settings.
6.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or service-related requirements.
6.4 Opting Out of Marketing Communications
You may request at any time that we stop sending you promotional emails or messages. Please contact our support team to do so.
6.5 Data Portability
Where applicable, you may request your information in a structured, machine-readable format.
7 Privacy of Minors
8hi77's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from any minor. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.
We follow an age verification process during account registration. If you believe a minor is using our platform, please contact us.
8 International Data Transfers
8hi77 is an international platform. Your information may be processed on our servers or on the servers of our service providers located in a country different from your own. In such cases, we ensure that:
- Internationally recognized data protection measures are applied.
- All partners involved in data transfers sign appropriate agreements.
- The security and confidentiality of your information is maintained.
9 Special Protection for Payment Information
Your financial information — such as your bKash, Nagad, Rocket number, or bank account details — is highly sensitive. We take special steps to protect this information:
- Payment information is always stored in encrypted form.
- Full payment card or account numbers are not stored in our systems — only masked versions are kept.
- When sharing information with payment processors, we follow industry-standard security protocols.
- Suspicious transactions are automatically monitored, and measures are taken to protect the account when necessary.
10 Changes to the Privacy Policy
8hi77 reserves the right to update this Privacy Policy when needed. If significant changes are made to the Policy, we will:
- Post a notice in a prominent place on the website.
- Notify you at your registered email address (for significant changes).
- Update the "Last Updated" date at the top of the Policy.
Continuing to use our services after changes are made indicates that you have agreed to the updated Policy. We encourage you to visit this page regularly to stay informed about the latest version of the Policy.
11 Grievance Resolution
If you have any concerns or complaints about how your information is handled, please contact us directly first. Our data protection team will treat your complaint seriously and will work to resolve it as quickly as possible.
Our support team is available 24/7 — you can reach us in Bengali or English via live chat or email.
Contact Us:
12 Related Policies
Visit our other policy pages to complete your experience and get a clear understanding of your rights:
- Terms & Conditions — complete terms for using our services
- Responsible Gaming — guidelines for building safe and healthy gaming habits
- About Us — learn more about 8hi77
- FAQ — answers to common questions